Flushing Hospital and Medical Center Reflections Outpatient Program

About

About Flushing Hospital and Medical Center Reflections Outpatient Program

Flushing Hospital and Medical Center’s Reflections Outpatient Program is a hospital-based addiction treatment program located at 4500 Parsons Boulevard in Flushing, Queens, NY. Embedded within an established medical center, the program brings clinical infrastructure to substance use treatment — a meaningful distinction for individuals who need more than a standalone clinic can provide. The facility holds certification as an Opioid Treatment Program (OTP), positioning it as a regulated, clinically accountable option for those seeking structured withdrawal management and opioid treatment in the New York City borough of Queens.

The program operates across three levels of care: medical detox, residential treatment, and an outpatient program. Medical detox is available for patients who require supervised withdrawal management before transitioning to ongoing treatment. The residential treatment level provides a higher level of structured care, while the outpatient program supports individuals who need continued treatment with more flexibility. This continuum allows patients to move through levels of care without leaving the same treatment system.

Clinically, the program addresses co-occurring disorders and dual diagnosis alongside substance use, recognizing that trauma and PTSD frequently intersect with addiction. Cognitive Behavioral Therapy (CBT) is among the therapeutic methods used. The facility’s OTP certification means opioid treatment protocols are subject to federal and state oversight, which matters for patients and families evaluating the rigor of a program’s clinical standards.

Reflections serves men, women, pregnant women, and individuals who are Deaf or hard of hearing — a broader population range than many outpatient programs accommodate. Services are offered in multiple languages including English, Mandarin Chinese, Russian, German, Japanese, and Farsi/Persian, reducing barriers for Queens’ diverse communities. Payment options include Medicaid, Medicare, TRICARE, private insurance, state insurance, and self-pay. The program operates Monday through Friday from 9 AM to 9 PM, and Saturday from 9 AM to 12 PM.

Hospital-based medical detox providing clinical infrastructure beyond what standalone detox centers offer
Certified Opioid Treatment Program (OTP) under federal and state regulatory oversight
Full continuum from medical detox through residential treatment and outpatient programs within one system
Multilingual services in six languages, including Mandarin, Russian, and Farsi — critical for Queens' diverse population
Explicitly serves pregnant women and Deaf or hard-of-hearing individuals, populations often underserved by standard detox programs

Treatment

What this center treats and how

Levels of care: Medical Detox Residential Treatment Outpatient Program
Conditions: Trauma / PTSD Co-occurring Disorders / Dual Diagnosis
Methods: Cognitive Behavioral Therapy (CBT)
Populations: Pregnant Women Men Women Deaf / Hard Of Hearing
Languages: English Chinese (mandarin) German Japanese Russian Farsi / Persian

Location

Where it is

4500 Parsons Boulevard Unit 2 West, Flushing, New York 11355 Get directions

Medical Detox at a Hospital-Based Program in Queens

Flushing Hospital and Medical Center's Reflections program offers medical detox within a hospital setting — a level of clinical support that distinguishes it from freestanding detox centers. For individuals entering withdrawal, hospital infrastructure means access to medical oversight that outpatient-only programs cannot replicate. The program's location at 4500 Parsons Boulevard in Flushing places this level of care directly in Queens, reducing the logistical burden on families navigating a same-day decision.

The program's Opioid Treatment Program (OTP) certification reflects compliance with federal SAMHSA regulations and New York State oversight. For patients and families evaluating where to begin detox and withdrawal management, OTP certification signals that opioid treatment protocols meet established clinical and regulatory standards — not just self-reported quality metrics.

Levels of Care: From Detox to Outpatient Treatment

Reflections operates a structured continuum that begins with medical detox and extends through residential treatment and an outpatient program. This means a patient who enters for supervised withdrawal management can transition into a higher or lower level of care within the same facility system, avoiding the disruption of changing providers mid-treatment. For families coordinating care under time pressure, the availability of multiple levels of care under one roof simplifies the process considerably.

The outpatient program runs Monday through Friday from 9 AM to 9 PM and Saturday from 9 AM to 12 PM, offering scheduling access for individuals who require flexibility once they step down from residential or detox-level care. Extended evening hours on weekdays are a practical feature for those returning to work or managing family obligations during outpatient treatment.

Co-Occurring Disorders and Dual Diagnosis Treatment

The Reflections program treats co-occurring disorders and dual diagnosis alongside substance use, addressing trauma and PTSD as part of the clinical picture. This is a clinically significant scope — many individuals entering detox carry unaddressed mental health conditions that, if untreated, increase the likelihood of relapse after withdrawal is complete. Cognitive Behavioral Therapy (CBT) is among the therapeutic approaches used within the program.

For patients whose substance use is entangled with trauma histories or psychiatric conditions, a program equipped to treat both simultaneously offers a more complete clinical response than detox-only facilities. Dual diagnosis treatment at Reflections is not a separate track that requires a referral out — it is part of the confirmed scope of care at this location.

Who the Program Serves and How to Pay

Reflections explicitly serves men, women, pregnant women, and individuals who are Deaf or hard of hearing. Pregnant women seeking medically supervised detox have a limited number of programs willing to accept them — Reflections' confirmed population list makes clear this program is one of them. Services are provided in English, Mandarin Chinese, Russian, German, Japanese, and Farsi/Persian, reflecting the linguistic diversity of the Queens community the program operates within.

On the financial side, accepted payment includes Medicaid, Medicare, TRICARE, private insurance, state insurance, and self-pay. The range of accepted payers — spanning federal programs, military coverage, and private plans — means that insurance status alone is rarely a barrier to accessing care here. To verify current availability or discuss payment options directly, contact the program at (718) 670-4416.

Cost & Credentials

What's covered and who vouches for it

Payment options: Medicaid Medicare Private Insurance TRICARE Self-pay / Cash State Insurance
Accreditations: Opioid Treatment Program (OTP)

Common questions

FAQs About Flushing Hospital and Medical Center Reflections Outpatient Program

Does Flushing Hospital's Reflections Program offer medical detox? +

Yes. Medical detox is one of the confirmed levels of care at the Reflections Outpatient Program. The program is hospital-based, located within Flushing Hospital and Medical Center in Queens, NY. For those needing supervised withdrawal management, this setting provides clinical infrastructure beyond what standalone outpatient programs offer.

Is Reflections a certified Opioid Treatment Program? +

Yes. The program holds an Opioid Treatment Program (OTP) certification, which means it operates under federal SAMHSA regulations and New York State oversight for opioid treatment. This certification applies specifically to opioid treatment services and is a regulated designation, not a self-reported credential.

What levels of care are available at the Reflections Program? +

The program offers three levels of care: medical detox, residential treatment, and an outpatient program. This continuum allows patients to transition between levels of care within the same facility system rather than seeking a new provider at each stage of treatment.

Does the program treat co-occurring mental health conditions alongside addiction? +

Yes. Reflections treats co-occurring disorders and dual diagnosis, including trauma and PTSD, as part of its confirmed scope of care. Cognitive Behavioral Therapy (CBT) is among the therapeutic methods used at the program.

Does Reflections accept Medicaid or Medicare? +

Yes. The program accepts both Medicaid and Medicare, along with private insurance, TRICARE, state insurance, and self-pay. This breadth of accepted payers covers a wide range of financial situations for individuals seeking detox or treatment in Queens.

Does the Reflections Program accept pregnant women? +

Yes. Pregnant women are among the confirmed populations served by the Reflections Program. This is a notable inclusion, as many detox and treatment programs do not accept pregnant patients. Individuals in this situation should call (718) 670-4416 to discuss their specific needs.

Is the Reflections Program accessible to Deaf or hard-of-hearing individuals? +

Yes. The program is confirmed to serve individuals who are Deaf or hard of hearing. This is explicitly listed among the populations the program accommodates, which is not standard across all detox and outpatient treatment facilities.

What languages are services available in at Reflections? +

The program provides services in English, Mandarin Chinese, German, Japanese, Russian, and Farsi/Persian. This multilingual capacity reflects the demographic diversity of Flushing and the broader Queens area, reducing language barriers for patients whose primary language is not English.

What are the program's hours of operation? +

Reflections is open Monday through Friday from 9 AM to 9 PM and Saturday from 9 AM to 12 PM. The program is closed on Sundays. Extended weekday evening hours support patients in outpatient treatment who may be balancing work or family responsibilities.

Where is the Reflections Program located? +

The program is located at 4500 Parsons Boulevard, Unit 2 West, Flushing, NY 11355, in Queens County. It operates as part of Flushing Hospital and Medical Center. The phone number to reach the program directly is (718) 670-4416.