ACCESS

About

About ACCESS

ACCESS is a community-based behavioral health center located at 1011 College Avenue in Jacksonville, Texas, serving residents of Cherokee County, Palestine, and the broader East Texas region. The facility operates as both a residential and outpatient treatment provider, addressing drug addiction alongside a range of mental health and psychiatric conditions — making it one of the few programs in the area that treats substance use and serious mental illness under the same roof.

The center offers two primary levels of care: medical detox and an outpatient program. Medical detox is available for individuals who require supervised withdrawal management before transitioning into ongoing treatment. The outpatient program includes screenings, treatment planning plans, and both individual and group counseling through the facility’s Substance Abuse Program — allowing clients to receive structured care while remaining in the community.

ACCESS takes a crisis-inclusive approach to treatment. In addition to substance use services, the program addresses psychosis, suicidal ideation, homicidal thoughts, severe emotional disturbances, and autism spectrum conditions. Crisis intervention is listed among the facility’s core therapeutic methods, reflecting a capacity to stabilize clients across a wide spectrum of acute presentations — not just addiction alone.

The center serves a broad population including adults, children, youth, veterans, pregnant women, and individuals who are deaf or hard of hearing. No one is turned away based on inability to pay — ACCESS maintains a sliding fee schedule based on family size and income and accepts Medicaid, Medicare, TRICARE, private insurance, state insurance, and self-pay. Bilingual services in English and Spanish extend access further across the Cherokee County service area.

Medical detox available alongside outpatient treatment — both levels of care under one program in Cherokee County
Treats co-occurring psychiatric conditions including psychosis, suicidal ideation, and severe emotional disturbances alongside drug addiction
No one excluded from treatment based on ability to pay — sliding fee scale based on family size and income
Serves specialized populations including veterans, pregnant women, children, youth, and deaf or hard-of-hearing individuals
Bilingual services in English and Spanish for the East Texas and Cherokee County community

Treatment

What this center treats and how

Levels of care: Medical Detox Outpatient Program
Conditions: Mental Illness Drug Addiction Suicidal Thoughts Homicidal Thoughts Psychosis Severe Emotional Disturbances Autism
Methods: Group Counseling Screenings Treatment Plans Crisis Intervention
Populations: Pregnant Women Deaf / Hard Of Hearing Children Adults Veterans Youth
Languages: English Spanish

Location

Where it is

1011 College Avenue, Jacksonville, Texas 75766 Get directions

Medical Detox and Withdrawal Management in Jacksonville, TX

ACCESS provides medical detox for individuals in Jacksonville and the surrounding Cherokee County region who need supervised withdrawal management as a first step in addressing drug addiction. This level of care is available within a facility that also treats serious psychiatric conditions — meaning individuals with co-occurring mental health diagnoses are not automatically excluded from detox services.

Following medical detox, clients can transition into the outpatient program, which includes formal screenings, structured treatment plans, and group counseling through the Substance Abuse Program. This continuum — from detox into outpatient care — allows individuals to begin stabilization and move into longer-term recovery support without leaving the ACCESS system.

Outpatient Substance Abuse Program: What ACCESS Offers

The Substance Abuse Program at ACCESS delivers outpatient treatment through a combination of screenings, treatment planning, and individual and group counseling. The program is designed for individuals managing drug addiction who need structured clinical support without requiring residential placement after completing detox.

Outpatient services run Monday through Friday, 9:00 AM to 5:00 PM, providing a consistent schedule for clients balancing treatment with daily life. The program is integrated within a larger behavioral health center that also handles crisis intervention, psychosis, and severe emotional disturbances — giving the care team broader clinical context when treating clients with complex presentations.

Who ACCESS Serves and How to Pay

ACCESS accepts a wide range of payment options including Medicaid, Medicare, TRICARE, private insurance, state insurance, and self-pay. For those without insurance or with limited income, the facility offers a sliding fee schedule based on family size and income — and explicitly does not exclude anyone from treatment based on their ability to pay.

The program serves adults, children, youth, veterans, pregnant women, and individuals who are deaf or hard of hearing. Services are available in both English and Spanish. The facility's primary service area covers Jacksonville, Cherokee County, and Palestine, TX — making it a key access point for behavioral health and detox services in the region.

Co-Occurring Mental Health and Addiction Treatment at ACCESS

ACCESS is structured to treat drug addiction alongside significant psychiatric conditions, including psychosis, suicidal thoughts, homicidal thoughts, severe emotional disturbances, and autism. This scope sets it apart from programs that treat substance use in isolation — individuals presenting with both addiction and acute mental health needs can receive coordinated care within the same system.

Crisis intervention is a core part of the therapeutic framework at ACCESS, reflecting the center's role as a community mental health resource for Cherokee and Anderson Counties. For individuals whose substance use is intertwined with untreated or unstable psychiatric conditions, this integrated approach can be a critical factor in choosing the right detox and treatment program.

Cost & Credentials

What's covered and who vouches for it

Payment options: Medicaid Medicare Private Insurance TRICARE Self-pay / Cash Sliding Scale Financial Assistance State Insurance
Note: ACCESS does not exclude someone from treatment based on ability to pay. There is a discounted/sliding fee schedule available based on family size and income.

Common questions

FAQs About ACCESS

Does ACCESS offer medical detox for drug addiction? +

Yes. Medical detox is one of the confirmed levels of care at ACCESS in Jacksonville, TX. The facility also offers an outpatient program, allowing individuals to continue treatment after completing detox within the same system.

What does the outpatient substance abuse program at ACCESS include? +

The outpatient program includes screenings, treatment plans, and individual and group counseling. These services are delivered through ACCESS's Substance Abuse Program and are available Monday through Friday, 9:00 AM to 5:00 PM.

Does ACCESS accept Medicaid or Medicare for detox and addiction treatment? +

Yes. ACCESS accepts Medicaid, Medicare, TRICARE, private insurance, state insurance, and self-pay. A sliding fee schedule based on family size and income is also available for those who qualify.

Will ACCESS turn me away if I can't afford treatment? +

No. ACCESS explicitly does not exclude anyone from treatment based on their ability to pay. A discounted sliding fee schedule is available based on family size and income.

What areas does ACCESS serve? +

ACCESS serves Jacksonville, TX, Cherokee County, and Palestine, TX. The center functions as a community-based behavioral health resource for Cherokee and Anderson Counties.

Does ACCESS treat mental health conditions alongside drug addiction? +

Yes. ACCESS treats co-occurring conditions including mental illness, psychosis, suicidal thoughts, homicidal thoughts, severe emotional disturbances, and autism alongside drug addiction. Crisis intervention is also part of the therapeutic approach.

Does ACCESS offer services in Spanish? +

Yes. ACCESS provides services in both English and Spanish, extending access to bilingual individuals and families in the Cherokee County region.

Who is eligible for treatment at ACCESS? +

ACCESS serves a broad population including adults, children, youth, veterans, pregnant women, and individuals who are deaf or hard of hearing. Both substance use and mental health conditions are treated.

Does ACCESS accept TRICARE for veterans seeking detox or addiction treatment? +

Yes. TRICARE is among the accepted payment methods at ACCESS, making the program accessible to veterans and their families in the Jacksonville and Cherokee County area.

How do I contact ACCESS to ask about detox or outpatient programs? +

You can reach ACCESS by phone at (903) 589-9000 or by email at info@access-center.org. The facility is located at 1011 College Avenue, Jacksonville, TX 75766, and office hours run Monday through Friday, 9:00 AM to 5:00 PM.