About
About Addiction Care Interventions Medically Supervised Withdrawal
The Medically Supervised Withdrawal (MSW) program of Addiction Care Interventions (ACI) is located at 500 West 57th Street, occupying the 2nd through 5th floors of the building, in Manhattan’s Hell’s Kitchen / Midtown West area. This facility is ACI’s medical-detox component, distinct from the agency’s outpatient services at 255 West 36th Street. Together, the two sites support ACI’s full continuum from withdrawal management through long-term outpatient recovery.
Withdrawal management is the typical first clinical step for individuals whose substance use – particularly with alcohol, benzodiazepines, opioids, or other physically dependence-forming substances – requires medical monitoring during the cessation period. ACI’s structured detox protocol provides 24-hour medical supervision so patients can safely complete the early days of withdrawal before transitioning into ongoing treatment.
As part of the ACI system, the MSW program shares the agency’s clinical leadership and accreditation. ACI is Joint Commission-accredited, and the medical team is led by Ramsey Joudeh, MD, with administrative leadership including Managing Director Joel Friedman and Executive Director Kristi Makris. Following detox, patients can step down into ACI’s Intensive Outpatient Program, traditional outpatient services, or medication-assisted treatment at the West 36th Street location, with continuity supported by the shared clinical and administrative team.
SAMHSA records for the ACI organization reflect specialty accommodations across adolescents, veterans, pregnant women, young adults, older adults, court-ordered patients, and people living with HIV/AIDS, with explicit support for trauma and co-occurring conditions. Accepted payment includes Medicaid, private insurance, state-financed insurance, self-pay, and sliding-scale fees. The agency’s main contact line is (800) 724-4444, with the program-specific line at (212) 378-4545 ext. 2045.
- Over 50 years of experience providing medically supervised withdrawal management since 1969
- Manhattan location offering accessible medical detox in Hell's Kitchen area
- Integrated outpatient model combining medical detox with comprehensive mental health services
- Specialized opioid treatment programming within medically supervised detox framework
- Multi-floor facility dedicated to withdrawal management and addiction treatment services