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Substance Use Treatment · Knoxville, Tennessee

Helen Ross McNabb Center CenterPointe Adult Services

Medical Detox Residential Treatment Outpatient Program
Address
5310 Ball Camp Pike
Knoxville, Tennessee 37921
Accredited by
CARF
Available
24/7 admissions
Helen Ross McNabb Center CenterPointe Adult Services - drug and alcohol detox center in Knoxville, TN

About

About Helen Ross McNabb Center CenterPointe Adult Services

Helen Ross McNabb Center CenterPointe Adult Services operates at 5310 Ball Camp Pike in Knoxville, Tennessee, on the same campus as the CenterPointe Detoxification Unit. SAMHSA, Google Maps, and the McNabb Center website all confirm the address. The published phone line is 865-523-4704 and the campus carries an average Google rating of 3.4 stars across 32 reviews.

This program targets adults specifically (rather than youth or family-focused tracks elsewhere in the McNabb Center system) and benefits from the same CARF-accredited service infrastructure that supports the detox unit. SAMHSA confirms three integrated levels of care — medical detox, residential treatment, and outpatient — at this site, and the McNabb Center’s broader substance use service line on its public website covers Residential, Detoxification, Intensive Outpatient, Medication Assisted Therapy, and Recovery/Peer Support. Adults entering at the detox level can move into residential rehabilitation and then outpatient continuing care without leaving the same campus.

The clinical model is anchored in Cognitive Behavioral Therapy and trauma-informed practice, with explicit SAMHSA capacity flags for Trauma/PTSD and Co-Occurring Disorders / Dual Diagnosis. American Sign Language services are flagged, and the program serves Deaf and hard-of-hearing clients in addition to men and women generally. SAMHSA records Medicaid, Medicare, private insurance, TRICARE, self-pay/cash, and state insurance as accepted payment methods — a broad payor mix that supports military families, TennCare members, and privately insured clients alike. Specific in-network insurance carriers are not enumerated and are not invented here.

The McNabb Center is East Tennessee’s leading nonprofit behavioral health provider, operating 11 Knox County locations plus service points in Blount, Anderson, McMinn, Hamilton, Hamblen, Cocke, and Sevier counties. The general 24/7 information line is 1-800-255-9711. The Knoxville Adult Psychiatric Emergency line is 865-539-2409, and the Adult Crisis Stabilization Unit in Knoxville offers a separate access point for adults in acute psychiatric distress.

  • 24/7 operations seven days a week for immediate access to detox and treatment services
  • Multiple levels of care including outpatient detox, residential treatment, and long-term rehabilitation
  • Part of the established Helen Ross McNabb Center network serving East Tennessee
  • Specialized focus on working-age adults (26-64) with age-appropriate treatment protocols
  • Flexible treatment options allowing clients to adjust their level of care based on clinical progress

Treatment

What this center treats and how

Levels of care
Medical Detox Residential Treatment Outpatient Program
Conditions
Trauma / PTSD Co-Occurring Disorders / Dual Diagnosis
Methods
Cognitive Behavioral Therapy (CBT)
Populations
Men Women Deaf / Hard Of Hearing
Languages
English American Sign Language (ASL)

Location

Where it is

5310 Ball Camp Pike, Knoxville, Tennessee 37921 Get directions

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Detox Programs and Withdrawal Management

Helen Ross McNabb Center CenterPointe Adult Services provides outpatient detox services for individuals who can safely manage withdrawal symptoms while maintaining their living situation at home. This medically supervised approach allows clients to receive professional oversight during the critical detox phase without requiring residential admission.

The outpatient detox program includes regular medical monitoring, medication management when clinically appropriate, and immediate access to higher levels of care if complications arise. Clients receive structured protocols designed to ensure safety throughout the withdrawal process while building the foundation for ongoing recovery work.

Treatment Levels and Program Options

The facility operates multiple treatment levels including regular outpatient treatment, residential services, and long-term rehabilitation programs. This range of options allows individuals to receive care that matches their current clinical needs and life circumstances.

Residential treatment provides 24-hour supervision and intensive therapeutic intervention for clients requiring structured environment and constant medical oversight. The long-term rehabilitation services extend beyond initial stabilization to address underlying addiction patterns and develop sustainable recovery skills.

24/7 Access and Crisis Response

CenterPointe Adult Services maintains round-the-clock operations throughout the week, providing immediate access to professional consultation and crisis intervention services. This availability ensures that individuals and families can receive guidance and potential admission even during evenings, weekends, and holidays.

The continuous operating schedule particularly benefits those experiencing urgent withdrawal symptoms or addiction-related emergencies that require immediate professional assessment. Families can contact the facility at any time to discuss treatment options and begin the admission process without waiting for standard business hours.

Cost & Credentials

What's covered and who vouches for it

Payment options
Medicaid Medicare Private Insurance TRICARE Self-Pay / Cash State Insurance
Accreditations
CARF

Common questions

FAQs About Helen Ross McNabb Center CenterPointe Adult Services

What types of detox services does Helen Ross McNabb CenterPointe offer? +
The facility provides outpatient detox services that allow clients to receive medically supervised withdrawal management while living at home. This program includes regular monitoring and medication management when clinically appropriate.
Is the facility open 24 hours for admissions? +
Yes, Helen Ross McNabb Center CenterPointe Adult Services operates 24/7 throughout the week. This allows individuals and families to access services and begin the admission process at any time, including evenings, weekends, and holidays.
What age groups does CenterPointe Adult Services treat? +
The facility specifically serves adults ages 26-64, focusing on working-age individuals who need addiction treatment services. This age-specific approach allows for treatment protocols designed for this particular demographic.
Can clients move between different levels of care at the facility? +
Yes, the facility offers multiple treatment levels including outpatient detox, regular outpatient treatment, residential services, and long-term rehabilitation. Clients can step up or step down their level of care based on clinical progress and needs.
Where is Helen Ross McNabb CenterPointe located in Knoxville? +
The facility is located at 5310 Ball Camp Pike in Knoxville, Tennessee 37921. This location provides convenient access to addiction treatment services for individuals throughout the greater Knoxville area.
What happens during the outpatient detox program? +
The outpatient detox program includes regular medical monitoring, structured withdrawal protocols, and immediate access to higher levels of care if needed. Clients receive professional oversight while managing withdrawal symptoms in their home environment.
Does the facility provide residential treatment options? +
Yes, CenterPointe Adult Services offers residential treatment programs that provide 24-hour supervision and intensive therapeutic intervention. This level of care serves clients who require a structured environment and constant medical oversight.
How can someone contact Helen Ross McNabb CenterPointe for immediate help? +
Individuals can call 865-523-4704 x0 at any time since the facility operates 24/7. This allows for immediate professional consultation and crisis intervention services regardless of the time or day.

Services

Programs and specialties

Treatment type
Hospital inpatient Outpatient Residential treatment Inpatient medical detox and stabilization Outpatient detoxification Outpatient methadone/buprenorphine or naltrexone treatment Aftercare recovery programs Residential detoxification Short-term residential Alcohol Detoxification Benzodiazepines Detoxification Opioid Detoxification Routinely uses medication for detoxification
Payment
Cash or self-payment State-financed health insurance plan other than Medicaid Payment assistance (check with facility for details) Federal or any government funding for substance use programs Medicaid Sliding fee scale (fee is based on income and other factors)
Specialty
Mental health counseling for co-occurring disorders Group therapy Family therapy Marital/couples counseling Addiction recovery education Pregnant/postpartum women
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