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Residential / Inpatient Substance Use Treatment · Rochester, New York

Helio Health Inc

Medical Detox Residential Treatment
Address
1850 Brighton Henrietta Townline Road 1st Floor, Suite LL
Rochester, New York 14623
Available
24/7 admissions
Helio Health Inc - drug and alcohol detox center in Rochester, NY

About

About Helio Health Inc

Helio Health’s Rochester location operates as a medically supervised withdrawal and residential rehabilitation site for adults living with substance use disorders, frequently with co-occurring mental health conditions. The program is part of Helio Health Inc., a nonprofit behavioral health organization with services spanning Monroe, Onondaga, Oneida, and surrounding New York counties. The Rochester campus is built around two adjoining services: an inpatient detox and stabilization unit for clients in active withdrawal, and an inpatient rehabilitation unit for short-term residential care after withdrawal management is complete.

Clinical care emphasizes medically supervised withdrawal, individual and group counseling using cognitive behavioral techniques, and medication-assisted treatment where clinically indicated. Staff are described on the organization’s site as accredited counselors and recovery professionals, and the program participates in Helio Health’s broader care-coordination network so clients can move from detox into rehabilitation, then into outpatient and recovery support services without a referral gap. The Rochester site treats trauma-related distress and PTSD alongside primary substance use treatment, consistent with the organization’s integrated behavioral health model.

Helio Health serves men and women and is one of the limited number of treatment providers in upstate New York that specifically markets American Sign Language access for Deaf and hard-of-hearing clients. Payment options include Medicaid, private insurance, sliding-fee discount rates for clients with limited resources, and certified patient navigators who help eligible clients access coverage. Helio Health publishes a sliding-fee schedule rather than a single self-pay rate.

Clients leaving the residential program are routed into Helio Health’s broader continuum, which includes outpatient clinics, recovery housing, supported employment, peer recovery services, and a 24/7 crisis line. The integrated structure is positioned as a way to keep early recovery momentum after inpatient discharge, particularly for clients with limited family or housing support.

  • 24/7 medical supervision for all detox patients with round-the-clock staffing
  • CARF accreditation ensuring quality standards for withdrawal management protocols
  • Specialized trauma-informed medical detox for patients with PTSD and trauma histories
  • Over 100 years of experience serving Rochester community since 1920
  • Deaf and hard of hearing accessible detox services

Treatment

What this center treats and how

Levels of care
Medical Detox Residential Treatment
Conditions
Trauma / PTSD Substance Use Disorder Co-Occurring Mental Health Disorders
Methods
Cognitive Behavioral Therapy (CBT) Medication-Assisted Treatment Group Counseling
Populations
Men Women Deaf / Hard of Hearing
Languages
English American Sign Language
Facility
Inpatient detox unit Inpatient rehabilitation unit American Sign Language access

Location

Where it is

1850 Brighton Henrietta Townline Road 1st Floor, Suite LL, Rochester, New York 14623 Get directions

Ready to talk to Helio Health Inc?

Calls go directly to the center. Free and confidential.

Call (585) 287-5622

Medical Detox Services and Withdrawal Management

Helio Health Inc provides comprehensive medical detox services with 24-hour medical supervision for patients requiring medically supervised withdrawal management. The inpatient detox facility operates continuously, ensuring medical staff availability during all phases of the detox process. Patients receive individualized withdrawal protocols based on substance type and medical history.

The detox center's medical team monitors vital signs, manages withdrawal symptoms, and adjusts treatment protocols as needed during the detox process. Following medical stabilization, patients can transition to the facility's residential treatment program for continued care. This integrated approach ensures seamless progression from acute withdrawal management to therapeutic intervention.

Trauma-Informed Detox and Dual Diagnosis Care

Recognizing the connection between trauma and substance use, Helio Health specializes in trauma-informed medical detox for patients with PTSD and trauma histories. The facility's approach addresses both the physical aspects of withdrawal and underlying psychological factors contributing to substance use. Cognitive Behavioral Therapy begins during the detox phase to help patients develop coping strategies.

The detox center serves patients with co-occurring trauma disorders, providing specialized care for individuals whose substance use stems from traumatic experiences. This dual diagnosis approach ensures that both addiction and mental health concerns receive appropriate attention during the critical detox period.

Insurance Coverage and Admission Process

Helio Health accepts multiple insurance carriers for medical detox services, including Aetna, Blue Cross Blue Shield, Cigna, and several other major providers. The facility also accepts Medicaid and offers self-pay options for patients without insurance coverage. Insurance verification can be completed prior to admission to determine coverage for detox services.

Admission to the medical detox program typically involves a medical assessment to determine the appropriate level of withdrawal management needed. The facility's 24-hour operation allows for admissions outside standard business hours, accommodating the urgent nature of detox needs. Discharge planning begins early in the detox process to ensure appropriate aftercare arrangements.

After Care

Continuing support

Outpatient continuing care Recovery housing referrals through Helio Health network Care coordination / Health Homes

Cost & Credentials

What's covered and who vouches for it

Payment options
Medicaid Private Insurance Self-Pay / Cash Sliding Fee Scale

Common questions

FAQs About Helio Health Inc

Does Helio Health provide 24/7 medical supervision during detox? +
Yes, Helio Health operates 24 hours a day, seven days a week, providing continuous medical supervision throughout the detox process. Medical staff are available around the clock to monitor patients and manage withdrawal symptoms safely.
What types of substance detox does Helio Health treat? +
Helio Health provides medical detox services for various substances requiring medically supervised withdrawal management. The facility offers both drug detox and alcohol detox with appropriate medical protocols for safe withdrawal.
Does Helio Health accept insurance for medical detox services? +
Yes, the facility accepts multiple insurance carriers including Aetna, Blue Cross Blue Shield, Cigna, Anthem, and others. They also accept Medicaid and offer self-pay options for those without insurance coverage.
Is Helio Health accredited for medical detox services? +
Yes, Helio Health maintains CARF accreditation, which ensures the facility meets established quality standards for addiction treatment and withdrawal management services.
Can patients with trauma or PTSD receive specialized detox care? +
Yes, Helio Health specializes in serving patients with trauma and PTSD histories. The facility provides trauma-informed medical detox that addresses both substance use and underlying psychological factors.
What happens after completing medical detox at Helio Health? +
Following medical detox, patients can transition to the facility's residential treatment program for continued care. The center provides comprehensive discharge planning and aftercare support to ensure continuity of treatment.
Does Helio Health accommodate patients who are deaf or hard of hearing? +
Yes, Helio Health provides accessible medical detox services for patients who are deaf or hard of hearing. The facility ensures appropriate accommodations are available during the detox process.
How long has Helio Health been providing detox services? +
Helio Health has been serving the community since 1920, providing over 100 years of experience in addiction treatment and medical detox services in the Rochester area.
Call (585) 287-5622
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